Phoenix Liability Services

Technical expertise, integrity, value for money, proven results. A truly independent thinking Liability Adjuster.

For more information on our services email

enquiries@phoenixliability.co.uk
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Privacy Statement

Here at Phoenix Liability Services LLP we take your privacy seriously. We collect personal information as required to operate our business, including, but not limited to, the following:

  • Information we receive related to claim handling, such as the claimant’s occupation, employer, NI/social security numbers, Driving licence numbers, protected health information (“PHI”, as further defined below), non-public personal financial information (“NPFI” as further defined below), and Trade Secrets (as defined below);
  • Information related to your transactions with us, our affiliates, or previous insurers or employers, such as your policy coverage, claim information, premiums, and payment and claim history;
  • Information necessary to process your employment application with us;
  • Information to better understand your needs as they relate to Phoenix’s products and services; and
  • Other PII as required by our business operations or Sites.

“PHI” is defined as individually identifiable health information that is held or transmitted by our company in performance of our contractual obligations with clients. This type of information includes information in electronic, paper, and oral form.

“NPFI” is defined as information of a financial nature that is shared by a current, prospective, or prior client with us in the course of providing products and services to that client. This type of information is not otherwise available to the public and includes, but is not limited to, the following: credit history, financial benefits, national identifiers, account numbers, business records, accounting information involving the client, contracts in which the client is a party, claims which the client is a party to, client’s policy information, and any other data of the client that is financial in nature.

“Trade Secrets” are defined to include any proprietary information of any current, prospective, or prior client that is obtained through the course of our business activities with that client or through the provision of products and services provided by us to the client. This type of information is not otherwise available to the public and includes, but is not limited to, the following: business records, contracts, claims, products, business methods, data processing procedures, marketing strategies, pending projects or proposals, mailing lists, and any other information related to a client’s activities, products, or services, which may or may not be protected or protectable under applicable patent laws.

Phoenix’s policy is to collect, process, and disclose sensitive PII only if required to comply with legal or contractual obligations, or with your consent. Sensitive PII includes PHI, information about racial or ethnic origin; political views or opinions; religious, philosophical, or moral beliefs, sexual preference, habits, or behaviour; genetic information; and union membership.

Our Services

  • EL/PL and Product claims
  • Disease claims handling & investigations
  • Motor claims
  • Legal services
  • TPA services

Find us

We have offices throughout the UK, click on the map below or see all our locations.

Glasgow Office Leeds Office Mold Office Bromsgrove Office Bicester Office St. Neots Office Gloucester Office Kent Office Exeter Office
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