By their very nature casualty claims need careful investigation and handling to ensure the best outcomes both in terms of finance and reputation. We currently manage in excess of £100 million of reserves for our clients.

The level of experience of our technically exceptional adjusting team sets us apart from our competitors and provides us with an advantage when we seek to manage the expectations of all parties. We appreciate claims outcomes affect not only insurers but policyholders both in financial and reputational terms.

The personal injury claims landscape has changed significantly over the last 10 years with the introduction of the MOJ Portal. Conversely, the high net worth claims demand a bespoke and alternative approach to ensure that our clients’ reputations are enhanced. Our team of highly experienced adjusters are more than able to meet these challenges.

Through detailed on-site investigations we identify the key liability issues. Fraud, rehabilitation, quantum and causation are all carefully investigated to ensure we reach the best possible outcome for all of our stakeholder clients. Where specialist evidence is required we work with highly skilled, robust and experienced experts.

We have expertise in a wide variety of fields:

  • Construction
  • Industrial & manufacturing
  • Retail
  • Service sector
  • Hotel, leisure & entertainment
  • Food production
  • Care homes
  • Farms & agriculture
  • Public sector
  • Household liability

TPPD claims

These can range from a simple low-value escape of water claim to an expensive and complicated construction dispute and everything in between. By their very nature product claims resulting in damage can be exceptionally complicated and risk the hard-earned reputation of a business.

We have within our team of claims adjusters the necessary experience to investigate and handle the entire spectrum of these claims.

Our experts will analyse the legal and contractual issues of the various parties whilst keeping a firm control on costs and potential leakage.

We work closely with market-leading experts in identifying and clarifying causational issues alongside the quantification of these claims. We aim to cut through the complexity and provide our clients with a clarity of advice.

What our clients say

Alan Burtonshaw. Global Head of Single Risks Claims. SCOR SE

I have had the pleasure of working with the Phoenix team from start up to present day.  I have found them to be market leaders in consistency and quality of liability investigation and claims handling.  Their standards are consistently high and the track record on outcomes under delegated authority claims handling second to none.  Policyholders have consistently fed back that their highly professional involvement in claims handling has been a major factor in back-to-back renewals over many years.

Ian Winter, Head of Audit, Risk and Compliance at Clermont Hotel Group.

We have worked with Phoenix for approximately three years now. There are a number of key elements that they have got right, including speed of response, the sensible and pragmatic approach they take to claims which also recognises reputational risk to ourselves, the great personal relationships they have built with me and other key personnel, and their thoroughness and understanding in obtaining the information they need. We are almost at the stage where staying with our insurer is worthwhile just so we can continue to use Phoenix (although so far the insurer has been very good too!)

Aliza Crotch-Harvey, Head of Claims Service Management at Aspen. 

For two decades our partnership with Phoenix Liability Services has been invaluable. Their unwavering dedication and professionalism in delivering superior claims handling services set them apart.  I wholeheartedly endorse Phoenix Liability Services for their exceptional service and highly recommend them for a reliable, personable and efficient claims handling experience.

Paul Hutchinson, Corporate & Commercial Claims Executive Leader at Marsh

The service Phoenix provides is both thorough and personal. The team manages to achieve a perfect balance between desktop investigation and traditional investigation, working closely with clients to achieve the best outcome for them when it is needed most. All of the right questions are asked and communication is fantastic.

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