The diverse nature of disease claims makes this a specialist area in claims handling. Our team has established itself as a leader in the field.

We realise that disease claims are a specialism in their own right and need specific expertise to ensure best outcomes. The team offers a complete and seamless service from initial investigation to coordination and handling of a wide range of disease and illness claims. In recent years we have been involved in group litigation, emerging and unusual diseases.

Services include onsite investigations which incorporates statement evidence and documentation and advice on improving the risk through the implementation of control measures.

We operate a specialist disease claims service out of our Bromsgrove office. From here we provide technical expertise to our insurer and uninsured clients. The team is led by market-leading experts in their respective specialisms.

We regularly handle claims involving the following conditions:

  • Asbestos related diseases
  • Noise induced hearing loss
  • Hand/arm vibration syndrome
  • Work-related upper limb disorders
  • Cumulative back conditions
  • Asthma and other respiratory diseases
  • Stress/bullying and harassment claims
  • Carbon monoxide poisoning
  • Dermatitis
  • Toxic mold.

What our clients say

Alan Burtonshaw. Global Head of Single Risks Claims. SCOR SE

I have had the pleasure of working with the Phoenix team from start up to present day.  I have found them to be market leaders in consistency and quality of liability investigation and claims handling.  Their standards are consistently high and the track record on outcomes under delegated authority claims handling second to none.  Policyholders have consistently fed back that their highly professional involvement in claims handling has been a major factor in back-to-back renewals over many years.

Aliza Crotch-Harvey, Head of Claims Service Management at Aspen. 

For two decades our partnership with Phoenix Liability Services has been invaluable. Their unwavering dedication and professionalism in delivering superior claims handling services set them apart.  I wholeheartedly endorse Phoenix Liability Services for their exceptional service and highly recommend them for a reliable, personable and efficient claims handling experience.

Ian Winter, Head of Audit, Risk and Compliance at Clermont Hotel Group.

We have worked with Phoenix for approximately three years now. There are a number of key elements that they have got right, including speed of response, the sensible and pragmatic approach they take to claims which also recognises reputational risk to ourselves, the great personal relationships they have built with me and other key personnel, and their thoroughness and understanding in obtaining the information they need. We are almost at the stage where staying with our insurer is worthwhile just so we can continue to use Phoenix (although so far the insurer has been very good too!)

A leading global market insurance broker

The service Phoenix provides is both thorough and personal. The team manages to achieve a perfect balance between desktop investigation and traditional investigation, working closely with clients to achieve the best outcome for them when it is needed most. All of the right questions are asked and communication is fantastic.

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