Nationwide Coverage

Operating from offices across the UK the services we provide range from the investigation and report of claims to a full cradle-to-grave handling service.

Scotland and Northern Ireland

Office Suite 4
Merlin House Business Centre
Mossland Drive
Hillington
Glasgow
G52 4XZ
Tel: 0141 212 7631
Email: Glasgow@phoenixliability.co.uk

North East Region

Phoenix Liability Services
YBN House,
Metro Riverside Park,
7 -8 Delta Bank Road,
Gateshead,
NE11 9DU
Tel: 0191 493 7098
Email: newcastle@phoenixliability.co.uk

Yorkshire

Phoenix Liability Services
Unit 1, Woodside Mews
Clayton Wood Close
LEEDS
LS16 6QE
Tel: 0113 278 0778
Email: Leeds@phoenixliability.co.uk

North & North West Region

Phoenix Liability Services
Suite 4A
Landmark House
Cheadle Hulme
GREATER MANCHESTER
SK8 7BS
Tel: 0161 518 7005
Email: Manchester@phoenixliability.co.uk

North West and North Wales Region

Phoenix Liability Services
Broncoed House
Broncoed Business Park
Wrexham Road
MOLD
Flintshire
CH7 1HP
Tel: 01352 754 761
Email: Mold@phoenixliability.co.uk

Nottingham

Phoenix Liability Services
YBN House,
144 Nottingham Road
Eastwood
Nottingham
NG16 3GE
Tel: 01773 300 375
Email: Nottingham@phoenixliability.co.uk

Eastern Region

Phoenix Liability Services
Trillium House
32 New Street
ST NEOTS
Cambridgeshire
PE19 1AJ
Tel: 01480 470 297
Email: Cambridge@phoenixliability.co.uk

Midlands and Disease Unit

Phoenix Liability Services
Phoenix House
George Road
Bromsgrove Enterprise Park
BROMSGROVE
B60 3AL
Tel: 01527 557 440
Email: Bromsgrove@phoenixliability.co.uk

South & South East

Phoenix Liability Services
Barham Court, Teston Suite
Teston
Maidstone
KENT
ME18 5BZ
Tel: 01622 618 688
Email: Kent@phoenixliability.co.uk

South West Region

Phoenix Liability Services
Unit 11
Admiral Court
Nelson Road
DARTMOUTH
TQ6 9HU
Tel: 01803 833 548
Email: Dartmouth@phoenixliability.co.uk

Scotland and Northern Ireland

Office Suite 4
Merlin House Business Centre
Mossland Drive
Hillington
Glasgow
G52 4XZ

Tel: 0141 212 7631
Email: Glasgow@phoenixliability.co.uk

View on Google Maps

Yorkshire

Phoenix Liability Services
Unit 1, Woodside Mews
Clayton Wood Close
LEEDS
LS16 6QE

Tel: 0113 278 0778
Email: Leeds@phoenixliability.co.uk

View on Google Maps

North and North West Region

Phoenix Liability Services,
Suite 4A
Landmark House
Cheadle Hulme
GREATER MANCHESTER
SK8 7BS

Tel: 0161 518 7005
Email: Manchester@phoenixliability.co.uk

View on Google Maps

North West and North Wales Region

Phoenix Liability Services
Broncoed House
Broncoed Business Park
Wrexham Road
MOLD
Flintshire
CH7 1HP

Tel: 01352 754 761
Email: Mold@phoenixliability.co.uk

View on Google Maps

Eastern Region

Phoenix Liability Services
Trillium House
32 New Street
ST NEOTS
Cambridgeshire
PE19 1AJ

Tel: 01480 470 297
Email: Cambridge@phoenixliability.co.uk

View on Google Maps

Midlands and Disease Unit

Phoenix Liability Services
Phoenix House
George Road
Bromsgrove Enterprise Park
BROMSGROVE
B60 3AL

Tel: 01527 557440
Email: Bromsgrove@phoenixliability.co.uk

View on Google Maps

South and South East

Phoenix Liability Services,
Barham Court, Teston Suite
Teston
Maidstone
KENT
ME18 5BZ

Tel: 01622 618688
Email: Kent@phoenixliability.co.uk

View on Google Maps

South and South West Region

Phoenix Liability Services
Unit 11
Admiral Court
Nelson Road
DARTMOUTH
TQ6 9HU

Tel: 01803 833548
Email: Dartmouth@phoenixliability.co.uk

View on Google Maps

Belfast

Belfast office opening in 2024

North East Region

Phoenix Liability Services
Room F2-9,
YBN House, Metro Riverside Park,
7 -8 Delta Bank Road, Gateshead, NE11 9DU

Tel: 0191 493 7098
Newcastle@phoenixliability.co.uk

View on Google Maps

Nottingham

Phoenix Liability Services,
Unit 4 Innovate Mews
Lake View Drive
Annesley
Nottinghamshire
NG15 0EA

Tel: 01773 330 0375
Nottingham@phoenixliability.co.uk

View on Google Maps

What our clients say

Alan Burtonshaw. Global Head of Single Risks Claims. SCOR SE

I have had the pleasure of working with the Phoenix team from start up to present day.  I have found them to be market leaders in consistency and quality of liability investigation and claims handling.  Their standards are consistently high and the track record on outcomes under delegated authority claims handling second to none.  Policyholders have consistently fed back that their highly professional involvement in claims handling has been a major factor in back-to-back renewals over many years.

Ian Winter, Head of Audit, Risk and Compliance at Clermont Hotel Group.

We have worked with Phoenix for approximately three years now. There are a number of key elements that they have got right, including speed of response, the sensible and pragmatic approach they take to claims which also recognises reputational risk to ourselves, the great personal relationships they have built with me and other key personnel, and their thoroughness and understanding in obtaining the information they need. We are almost at the stage where staying with our insurer is worthwhile just so we can continue to use Phoenix (although so far the insurer has been very good too!)

Aliza Crotch-Harvey, Head of Claims Service Management at Aspen. 

For two decades our partnership with Phoenix Liability Services has been invaluable. Their unwavering dedication and professionalism in delivering superior claims handling services set them apart.  I wholeheartedly endorse Phoenix Liability Services for their exceptional service and highly recommend them for a reliable, personable and efficient claims handling experience.

A leading global market insurance broker

The service Phoenix provides is both thorough and personal. The team manages to achieve a perfect balance between desktop investigation and traditional investigation, working closely with clients to achieve the best outcome for them when it is needed most. All of the right questions are asked and communication is fantastic.